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EuropAce Service Centre
Strategic Marketing (S) Pte Ltd
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39 Ubi Road 1
World Publications Building
#03-00
Singapore 408695
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Tel: (65) 6291 0800 (for Outdoor Warranty1)
Tel: (65) 6457 3678 (for Walk-In Warranty2)
Fax: (65) 6741 0728
Email: sales@strategic.com.sg
Website: www.strategic.com.sg
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Opening Hours: Mon – Fri (9am to 6pm)
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Lunch Hours: 1pm to 2pm
Sat / Sun & Public Holidays Closed
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Warranty Card Details
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Please click here to register your warranty online.
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TERMS & CONDITIONS OF WARRANTY (THIS WARRANTY IS VALID IN SINGAPORE ONLY)
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Your appliance is warranted against faulty design, workmanship or materials for
a period of 12 months unless otherwise stated from the date of
purchase, subject to the following terms & conditions herein below:-
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1)
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That the buyer shall within 7 (seven) days of purchase send in the application form
duly completed to Strategic Marketing (S) Pte Ltd.
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2)
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That this appliance shall be used sorely for domestic purposes and not for
commercial purposes or any other purposes whatsoever and used strictly in accordance
with the instruction for operation as provided by the manufacturers of the appliance.
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3)
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That if any time during the warranty period any part or parts of this appliance
is or are removed, tampered, modified, adjusted, altered, handled or repaired in
any way whatsoever by any persons other than those authorized by us, this warranty
shall immediately cease to be valid and become void.
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4)
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That the buyer shall produce the warranty card and tax invoice / receipt
and such other documentary proof of purchase of the appliance to our satisfaction
as we may deem necessary, when requesting for repair and service.
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5)
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That our decision on all questions relating to complaints as to defects either of
workmanship or of materials shall be conclusive and the buyer shall agree to abide
by such a decision. Any appliance or defective part which has been replaced shall
become our property.
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6)
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The terms and conditions of this warranty shall be contained exclusively in this
document and no other presentation of provision, either written or otherwise, regardless
of the origin of the same, shall be accepted as either adding or subtracting from
these terms and conditions.
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7)
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That this warranty shall cease to be valid and void if appliance is export or removed
from Singapore.
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8)
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That there shall be no removal, alteration, defacement, or made illegible / tampered
of any kind of the serial number on the appliance.
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9)
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That the buyer shall be fully responsible for the due delivery and collection of
the appliance for any work done pursuant to this warranty. Transportation expenses
incurred for delivery or handling the appliance are chargeable to the buyer.
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In addition to the above, this warranty shall be subject to the following limitations
and exclusions:-
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a)
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The appliance shall be warranted by STRATEGIC MARKETING (S) PTE LTD from date of
purchase only for a period of:-
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6 years
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- motor warranty apply only to model ESF L161, ESF L167 & ESF K127 & ESF K169 fans
(walk-in warranty)
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5 years
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- Refrigerator and Air-conditioner compressor only (Outdoor Warranty) Labour and
transport is chargeable from the 2nd year to 5th year.
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3 years
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- Garment Steamer heating element only (Walk-In Warranty2)
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- Warranty on model ERJ 18Kâs heating elements only (Walk-in Warranty)
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2 years
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- motors & internal parts warranty apply only to stand fans model ESF 1679, ESF 1689 & Air Purifiers products (Walk-in Warranty)
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- motors warranty apply only to stand fans model ESF 1679, ESF 1689 & ESF K143 (Walk-in
Warranty).
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- motors & internal parts warranty apply only to Air Purifiers products (Walk-in
Warranty)
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1 year
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- Lifestyle Products3 (Cash & Carry), Small Kitchen Appliances, Fans,
Wine Coolers 12 bottles and below, Mini Bar Fridge (Walk-In Warranty2)
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- Lifestyle Products3 (non cash & carry Items), Refrigerator, Air-conditioner,
Wine Coolers 18 bottles and above, Freezer (Outdoor Warranty1)
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b)
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The buyer waives all or any claims to compensation monetary or otherwise which he/she
may be entitled to and shall agree to accept any compensation whatsoever by way
of additional repairs or otherwise which we in our absolute discretion may deem
fit to offer. The giving of compensation shall be subject to the other provisions
of the warranty.
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c)
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This warranty shall not be transferable, negotiable or assignable to any third party.
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d)
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The warranty does not include transport delivery or handling charges incurred in
the transportation of the appliance to and from Strategic Marketing (S) Pte Ltd.
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e)
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Damage caused during transit where appliance is transported for the purpose of servicing,
repair, or in relation thereof or in connection therewith.
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f)
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In respect of refrigerator and air-conditioner only, upon the expiry of 12 months
from the date of purchase, this warranty will not cover transport, gas and labour
to install new compressor.
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g)
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This warranty will not cover chemical cleaning, maintenance service, general service
and overhaul, which if confirm is chargeable.
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h)
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Defects or fault in appliances which have been used for commercial purposes or which
have been rented / leased or which have been otherwise subject to other than household
use.
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i)
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Claims for damaged / missing parts after 3 days from the original date of goods
received will not be valid.
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j)
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This warranty and the 7 days Replacement Scheme does not particularly cover damages
and/or defects arising from
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- Usage of wrong electrical supply / voltage.
- Usage not according to the User Instruction Manual provided by the manufacturers.
- Misuse, accidents, negligence, abuse, improper installation, or any manner of tampering.
- Normal wear and tear.
- Corrosions rusting or stains.
- Scratches, dents on the body, casing or paintwork of the appliance.
- Act of God, Fire, Flood and civil unrest.
- We shall not under any obligation, legal or otherwise to repair this appliance or
one to one exchange if the same shall be required as a result of losses, damages
and malfunctions arising from any of the causes mentioned in this paragraph.
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k)
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All accessories, external parts and extruded parts such as front panel, casing,
door, glass cover, glass door, cable/cord assembly, batteries, adaptor, plug, socket,
remote control, control knob, buttons, filter, UV lamp, metal-trays, wooden trays,
exhaust hose, fixtures, panels, cover, lid and levers, plastic parts, fan blades,
blade guards, inner pots, brushes, water tanks, attachments made of glass, plastic
and/or porcelain, detachable parts and other option items are excluded from this
warranty.
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All services provided after the Warranty period will be chargeable at standard rates
determined by STRATEGIC MARKETING (S) PTE LTD.
The terms and conditions of this guarantee shall not be varied except with the written
and express consent or agreement of Strategic Marketing (S) Pte Ltd.
While Strategic Marketing (S) Pte Ltd endeavours to repair any defect after the
warranty period, it is subject to availability.
It is hereby expressly provided that any liabilities of Strategic Marketing (S)
Pte Ltd for any loss or damage whatsoever arising from, relating to or in connection
with the purchase of the appliance shall not exceed the purchase price (excluding
installation costs) of the appliance. Similarly, Strategic Marketing (S) Pte Ltd’s
liability for any breach of this guarantee shall be limited to the purchase price
(excluding installation costs) of the appliance.
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1Outdoor Warranty â 5-year Period for Refrigerator and Air-conditioner
Compressor only; 1-year Period for Lifestyle Products3 (non cash & carry
Items), Refrigerator, Air-conditioner, Wine Coolers 18 bottles and above, Freezer
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2Walk-in Warranty â 3-year Period for Garment Steamer heating element;
1-year period for Lifestyle Products3 (cash & carry Items), Small Kitchen
Appliances, Fans, Wine Coolers 12 bottles and below, Mini Bar Fridge
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3Lifestyle Products â Garment steamer, Humidifier, Dehumidifier, Air
Purifier and Mini Bar Fridge
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